Contact us

For general enquiries please get in touch with our Freestep Customer Services team. Send an email to and we'll get back to you as soon as possible.


Usual Customer Services Opening Hours

Reach the Freestep Customer Service team by phone: 0115 9246 321

Our phone line opening hours are:

Monday 9am - 5pm

Tuesday 9am - 5pm

Wednesday 9am - 5pm

Thursday 9am - 5pm

Friday 9am - 4pm

Saturday - Closed

Sunday – Closed


Report A Fault Or Make A Suggestion

Whether you have a suggestion for making the online experience a little better here on or you have noticed a fault or mistake on the site, we would love to hear your feedback! Please email us

Registered Address

The Courtaulds Building, 292 Haydn Road, Nottingham, NG5 1EB