Delivery & Returns


Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer of sale.  Goods are normally dispatched within 3 working days of receipt.  If we are unable to despatch your order within 7 days, we will contact you by email with an estimated despatch date and offer you the option of cancelling the order.  Delivery can take up to 7 days within the UK and Europe and 15 days for the rest of the world.

Christmas Delivery Information and Customer Services
Our offices are closed for the Christmas Holidays from 1pm on the 21st December until the 2nd January and we will respond to all messages on our return.  Our warehouse are open between Christmas and New Year so will be busy despatching any orders received during this time.  


  • If you are not satisfied with your purchase, you can return it to us for a refund or exchange.
  • Items should be returned unused and must be returned within 14 days of delivery.  
  • To return your purchase, please complete the returns label below, attach it to your parcel and take it to the post office. Please obtain and retain a proof of posting.
  • They must be returned in the original packaging with the original delivery note.




      Code Reason
      B Too big
      S Too small
      F Faulty
      D Does not suit
      N Item not as expected
      O Other

      • If you would like us to despatch an alternative size, please also indicate this on the delivery note.


      • Please return your goods to the following address:
      Returns Dept
      Courtaulds (Footwear) Limited

      Heanor Road
      DE75 7JT